How can we help?

If you need personal assistance, feel free to get in touch with our customer happiness team via email below.

How can we help?

FAQ

Ordering

Answers to commonly asked questions that are related to orders and payment.

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

What payment methods do you accept?

We accept MasterCard, Visa, Paypal, Google Pay and Apple Pay.

What if I need to change my order?

If you made a mistake in your order details and would like to change it, please send us an email to our customer service team at info@talkingtoessocks.com within 24 hours.

However, once an order has successfully processed, we are unable to make any changes to order, which includes quantity, sizing and shipping address.

How can I speak to someone?

You may fill up the contact form or email us directly at info@talkingtoessocks.com and someone from our team will get in touch with you shortly. Or if you urgently need to reach us, you may drop us a message on Facebook or Instagram!

Shipping

We use major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you offer free shipping?

Sending to Singapore or Malaysia? We offer free delivery for orders above S$35 and 250 MYR respectively. For orders to North America and other countries, we offer free express shipping on orders above US$50.

To check the cost of shipping to your country, you may proceed to checkout your cart and enter your address details.

Do you ship overseas?

Yes we do! We ship to most places around the world. To check the cost of shipping to your country, you may proceed to checkout your cart and enter your address details.

Is there an express shipping option?

Orders to Singapore

We offer same-day delivery for orders within Singapore for S$10. E.g., Orders after 3pm will be sent out the following working day.

Orders to Malaysia

Orders with Express Shipping to Malaysia will arrive within 2-3 working days of your order via DHL Express.

Orders to North America and the rest of the world

We offer Express Shipping by DHL Express at a flat rate of US$20 to North America and most other countries. Your order will typically reach you 3-5 days after purchase.

How long will it take for my order to arrive?

Singapore & Malaysia

Your package will arrive approximately between 2-3 days from your order.

Rest of the World

For orders to the rest of the world, shipping timings will vary between 4 to 10 working days.

How can I track my order?

Once an order has been processed, our team will send out a notification to you that includes an order tracking number and a link to track your order.

Returns & Exchanges

Do you offer returns?

Yes, we offer returns. Read our return policy for more information.

Do you offer free shipping on returns?

Talking Toes does not offer free shipping on return at the moment. Shipping costs from returns will be borne entirely by customers.

What is your return policy?

A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return.

Get in touch

Have questions about your order, or a general enquiry?