FAQs

Ordering

Answers to commonly asked questions that are related to orders and payment.

What size should I buy?

Our socks come in two sizes, Small and Medium. Small will fit perfectly for feet sizes between EU36 to EU40, while Medium is suitable for feet sizes between EU41 to EU46. Scroll below for a more detailed size chart.

If you're getting them as gifts and are unsure what size would be suitable for the receiver, we generally recommend Small for ladies and Medium for men.

What payment methods do you accept?

We accept MasterCard, Visa, Paypal, Google Pay and Apple Pay.

What if I need to change my order?

If you made a wrong order and need to change it, please send us an email to our customer service team at info@talkingtoessocks.com within 24 hours.

However, once an order has successfully processed, we are unable to make any changes to order, which includes quantity, sizing and shipping address.

How do I speak to someone?

You may fill up the contact form or email us directly at info@talkingtoessocks.com and someone from our team will get in touch with you shortly. Or if you urgently need to reach us, you may drop us a message on Facebook or Instagram!

Shipping

We use major carriers and local courier partners. You’ll be asked to select a delivery method during checkout.

Do you offer free shipping?

Ordering from within Singapore? We offer free delivery for orders above S$30. For orders from outside of Singapore, we offer free international standard shipping on orders above S$60.

To check the cost of shipping to your country, you may proceed to checkout your cart and enter your address details.

Do you ship overseas?

Yes! We offer worldwide shipping with deliveries to most countries.

Is there an express delivery option?

Not at the moment. But be assured that we're working on it at the moment and will be introducing it very soon. If you need an order delivered urgently, please get in touch with us and we'll try out best to help.

How long will it take for my order to arrive?

All orders will be processed and shipped out within 24 hours from your order. If you're ordering from within Singapore, your package will arrive approximately between 2-3 days from your order. For orders outside of Singapore, shipping timings will vary between 4 to 16 working days. Refer to our shipping page for more information.

How can I track my order?

Once an order has been processed, our team will send out a notification to you that includes an order tracking number and a link to track your order.

Returns & Exchanges

Do you offer free shipping on returns?

Talking Toes does not offer free shipping on return at the moment. Shipping costs from returns will be borne entirely by customers.

What is your return policy?

A return must be requested within 30 days of the ship date, after which merchandise must be sent back within 15 days. Merchandise must not be worn, washed, dyed, or altered. Merchandise must be returned in its original packaging. Package should only include items listed in that particular return packing slip. Merchandise that appears to be worn and/or washed and not in its original/sellable condition may result in a delayed refund/exchange, or may not qualify for a refund or exchange. In these cases, the item(s) will be returned to you. Certain items are marked as not refundable and are not eligible for returns (ie. gift cards, gifts with purchase). Sets and Kits are not eligible for partial exchange or return.

Get in touch with us

Couldn't find the answers you were looking for? Get in touch with our Customer Happiness team.